Ardvark's CRM is a comprehensive end to end application for Telecom CRM systems supporting the entire customer journey. It also designed to address the typical sales and marketing challenges in Telecom
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Ardvark CRM for Telecoms offers 360 degree, sales process experience with a single, unified platform. With a modern user-friendly user interface and advanced tools, Ardvark’s CRM provides end to end support of daily sales and back-office operations on a single platform. Additionally, Ardvark’s CRM offer product catalogue management, Order creation, Contract Creation, Sales Hierarchy, Commission planning fully aligned with the telecom standards
With the integration with Ardvark’s emPOS mobile point of sale application Ardvark's CRM provides the CSPs with a modularized application that empowers them to offer a truly unique subscriber experience.
CRM for Telcos: Reinventing customer insights for exceptional customer engagement, sales and marketing needs
Capabilities in Ardvark's Customer Management System (CRM)
Salesforce Management
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Enables the MNOs, CSPs to registers, authenticates and manages salesforce team with the real-time visibility of the sales target achievements for both individual and the teams. Additionally, it allows to visualize the sales forecast, sales performance, commissioning with the help of various analytics and tools.
Product Catalog Management
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Ardvark's CRM supports wide range of products ranging from Mobile (including 5G), fixed, VPN, Cable TV, IoT – all types of products and services, both traditional and digital. It handles the detailed configuration of product specifications and offers which can be combined freely, bundled or re-used in numerous variants, which drives the behavior definition of several other modules regarding where and how to sell, bill and manage them.
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Order Creation and Contract Management
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Ardvark CRM is based on generic data flows driven by product order specifications that allow to achieve significant time to market reduction without the need for big IT architecture transformations. It can be easily integrated with BSS/OSS products and can be easily integrated into existing sales channels, product catalogs, product inventories and service activation systems. Its helps Increase revenues, maximizes productivity and optimizes direct, indirect, and online channels. and helps to plan and forecast sales activities with greater accuracy and organize territories according to a range of criteria, such as size, revenue, product lines, or strategic accounts.
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Marketing and Promotion Management
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Allows launching highly focused campaigns, adjusting products to supposedly most concerned customers, as well as increase profitability and decrease costs. Ardvark’s CRM aims at optimizing the productivity, profitability, and effectiveness of marketing campaigns and promotions through audience segmentation tools, lead management and reporting.
Re-invent your customer relationship management & manage your sales and customer management efficiency
Track and monitor your telecom commercial performance in a single centralised tool
Encourage collaborative strategies by aligning your sales teams and multiple sales channels around the same metrics of recharges, SIM card activation, mobile money, network etc. With precise insights by network site and Point of Sale, you will identify exactly where you need to focus your efforts.
Track the impact of your every strategy and prioritize your action
Design a comprehensive strategy to reach your sales targets. Update and share your action plans seamlessly through an automated system which allows you to act immediately in case of deviation. Additionally, determine which dealer and store requires prioritise focus based on identified issues and opportunities.
Empower your salesforce to do more
Enhance the efficiency of your salesforce, even when they are offline, by monitoring and tracking their activities. Your dealers receive their performance target with the information required about each location. Supervisors can track their execution in real-time and analyse the collected field data.
Benefit of Ardvark's CRM for Telecom
100% Customized for your need
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Ardvark's CRM solution can be customed as your your need, requirements, company size and industry.
Personalized offers, agreements and pricing customizations
For VIP customers from the B2B segment, it’s important that offer conditions are tailored to meet requirements. That’s why fully personalized offers, enterprise-level agreements and various pricing adaptations are available. The system provides tools preventing fraud, including approval processes and customization rules.
Increase sales representatives' efficiency and productivity
Implement process-centric collaboration between front lines and back offices, sales teams and marketing departments, business and technical departments to smooth daily interactions and improve results instantly.
